The National Committee for Quality Assurance is a private, 501(c)(3) not-for-profit organization dedicated to improving health care quality. Since 1997, NCQA has published an annual analysis of major trends in managed care. Information on performance averages and benchmarks on a wide range of topics are included. The analysis is based on hundreds of health plan submissions through HEIDIS and CAHPS© . The 2009 report is available online at no cost.